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Website & Digital European Union For businesses

EU Consumer Rights Directive Compliance Check

Check whether your ecommerce or online business meets EU Consumer Rights Directive requirements — covering pre-contract information, cancellation rights, and delivery obligations.

Start free check 10 questions · 7 minutes · No signup

Did you know? The numbers behind this check.

  • 14 calendar days from deliveryCooling-off period
  • Up to 4% of EU annual turnoverOmnibus Directive penalty
  • 30 days from contract conclusionMaximum delivery period (default)
  • 12 months + 14 daysExtended withdrawal period (no notice)

Why this matters.

Directive 2011/83/EU (Consumer Rights Directive, CRD), as amended by the Omnibus Directive (2019/2161/EU) which took effect from May 2022, sets minimum standards for consumer contracts across all EU member states — with particular significance for online and distance selling. Requirements include providing extensive pre-contract information before a purchase is completed, a 14-day right of withdrawal (cooling-off period) without giving any reason, rules on delivery and risk of loss, and strict rules on price reduction claims and online marketplace transparency.

The Omnibus Directive significantly strengthened enforcement: national authorities can now impose fines of up to 4% of a trader’s annual turnover in the EU (or at least €2 million) for widespread infringements. It also added obligations specific to digital marketplaces: informing consumers whether the seller is a business or a private individual, whether search result rankings are influenced by payments, and whether prices are personalised based on automated profiling. Non-EU businesses selling to EU consumers must comply if they target EU customers.

Have these to hand.

  • Your website's terms and conditions and pre-purchase information pages
  • Your returns/withdrawal policy and process
  • Whether you sell through a marketplace (Amazon, Etsy, etc.) as well as directly
  • Average delivery timeframes and your delivery terms
  • Whether you use personalised pricing or algorithmic price ranking

What you’ll get.

  • 1A score out of 100Where you stand today, at a glance.
  • 2Findings ranked by riskWhat could cost you, highest risk first.
  • 3A plan with timeframesWhat to fix first and by when.

Use this free tool to check whether your online business complies with the EU Consumer Rights Directive and Omnibus Directive requirements, and get a clear action plan for your ecommerce operations.

General guidance only, not legal advice. Consult a qualified solicitor or adviser in your jurisdiction for specific issues.