Quarterly BAS Due (July–September)
Form 1099-NEC & Contractor Payment Reporting Check
Why this matters.
The Consumer Rights Act 2015 doesn’t just cover goods — Part 1, Chapter 4 sets out statutory standards for any service supplied to a consumer, from tradespeople and garages to hairdressers, agencies, and consultants. Every such contract automatically includes terms that the service must be performed with reasonable care and skill, that any information given about the trader or the service (verbally, in writing, or in advertising) that the consumer relies on becomes a binding term, and — where not fixed in advance — that the price and timescale must be reasonable. These terms apply regardless of whether a business has a written contract, and they cannot be excluded or watered down by small print.
Where a service falls short, the consumer’s first remedy is the right to require the trader to repeat the performance, at no extra cost and within a reasonable time; if that isn’t possible or isn’t done, the consumer can demand a price reduction — up to and including a full refund for serious failures. Disputes commonly arise over verbal quotes that later balloon, missed timescales, and work that doesn’t match what was promised, and can end up with Trading Standards, negative reviews, or a County Court claim. Businesses that document quotes, timescales, and complaint handling in writing are far better placed to show they met their statutory duties.
