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Consumer & Commerce United Kingdom

Price Reductions & 'Was/Now' Pricing Claims Compliance Check

Check whether your sale prices, 'was/now' claims and discount banners comply with UK consumer protection law and CMA expectations.

Start free check 11 questions · 6 minutes · No signup
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Did you know? The numbers behind this check.

  • DMCC Act 2024 (Part 4, Chapter 1)Governing law
  • Price Marking Order 2004Also relevant
  • 10% of global turnoverMaximum fine
  • CMA & Trading StandardsRegulators

Why this matters.

Almost every UK retailer and online seller uses price reductions, ‘was/now’ comparisons, ‘sale’ banners or ‘up to 50% off’ claims. Since 6 April 2025, the Digital Markets, Competition and Consumers Act 2024 (DMCC Act) has replaced the Consumer Protection from Unfair Trading Regulations 2008 with a direct ban on unfair commercial practices, including misleading actions and omissions about price. A reference price that was never genuinely charged, or was only charged briefly to make a later discount look bigger, can mislead consumers into buying. The Price Marking Order 2004 separately requires that selling prices are clearly displayed and unambiguous.

The big change is enforcement: the Competition and Markets Authority can now investigate and fine businesses directly, without going to court, with penalties of up to 10% of global annual turnover for consumer law breaches. Trading Standards retain their existing powers too. The CMA and Trading Standards have both signalled that misleading price promotions are an enforcement priority, and the CMA’s pricing practices guidance expects that any ‘was’ price should be a genuine price at which the product was actually offered for a meaningful period. Small businesses are not exempt, so it is worth checking your promotion practices before your next sale event rather than after a complaint.

Have these to hand.

  • Whether you show 'was', 'RRP', 'now' or percentage-off prices anywhere (shop, website, marketplace, email)
  • Whether you can evidence the previous price and how long it was charged
  • How often and how long your sales and promotions run
  • Whether you use 'up to', 'from' or 'save' claims in advertising
  • Who in your business approves prices and promotional wording

What you’ll get.

  • 1A score out of 100Where you stand today, at a glance.
  • 2Findings ranked by riskWhat could cost you, highest risk first.
  • 3A plan with timeframesWhat to fix first and by when.

Use this free tool to check whether your sale prices, ‘was/now’ claims and discount banners comply with UK consumer protection law and CMA expectations. Get a clear, plain-English action plan in minutes.

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General guidance only, not legal advice. Consult a qualified solicitor or adviser in your jurisdiction for specific issues.