Why this matters.
The Employment Rights Act 2025 fundamentally changes how zero hours contracts work in the UK. Workers on zero hours arrangements who have regular hours now have a statutory right to request guaranteed hours — and employers must respond within 26 weeks. Using zero hours contracts to avoid employment obligations, or failing to offer contracts that reflect actual working patterns, now carries significant legal risk including tribunal claims and civil penalties.
Beyond the new rights, zero hours workers still benefit from statutory protections that many employers overlook: national minimum wage for every hour worked, paid annual leave accrual, and protection from detriment for refusing shifts. The ICO and HMRC have both flagged zero hours arrangements as a compliance hotspot. Getting this right is no longer optional — it is a legal baseline that applies from day one of engagement.