Website & Digital Australia

Australian Consumer Law Compliance Check

Check whether your business meets Australian Consumer Law requirements — covering consumer guarantees, unfair contract terms, misleading conduct, and mandatory product safety obligations.

Start free check 10 questions · 7 minutes · No signup

Did you know? The numbers behind this check.

A$50m or 30% of turnoverMaximum penalty per contravention
November 2023Unfair contract terms became civil penalty
Cannot be excluded — void if attemptedConsumer guarantee exclusion
Up to 100 employees or A$10m turnoverSmall business threshold (unfair terms)

Why this matters.

The Australian Consumer Law (ACL), contained in Schedule 2 to the Competition and Consumer Act 2010 (Cth), applies nationally and sets a comprehensive framework of consumer rights. Key protections include automatic consumer guarantees for goods and services (which cannot be excluded by contract or policy), prohibitions on misleading or deceptive conduct (Section 18), unfair contract terms provisions (expanded in 2023 to apply to standard form contracts with small businesses), and mandatory product safety standards and recall obligations. The ACCC and state fair trading offices actively investigate and pursue enforcement.

Penalty reforms in 2022 dramatically increased maximum fines: for serious contraventions, the greater of A$50 million, three times the value of the benefit obtained, or 30% of adjusted turnover during the breach period. The unfair contract terms regime became a civil penalty regime from November 2023, meaning businesses can now face substantial fines (not just voidance of terms) for including unfair terms in standard form contracts with consumers or small businesses. The ACCC’s digital economy enforcement focus means online businesses face heightened scrutiny.

Have these to hand.

Your standard terms and conditions for consumers and/or small businesses
Your returns, refunds, and warranty policy
Details of your current advertising and promotional claims
Whether you sell goods or supply services (or both)
Any product safety certifications or compliance documentation

What you’ll get.

1A score out of 100Where you stand today, at a glance.
2Findings ranked by riskWhat could cost you, highest risk first.
3A plan with timeframesWhat to fix first and by when.

Use this free tool to check whether your business practices comply with the Australian Consumer Law and get a clear action plan covering consumer guarantees, misleading conduct, unfair contract terms, and product safety.